Payment method must be on file to hold appointment time. Due to the individualized nature of service we offer. Massage Les Studios Therapists prepare rooms and services in advance for each client. If you are unable to keep an appointment we ask that you notify us at least 24 hours before your scheduled time. We reserve the right to charge for appointments not cancelled within this period. If you find that you are running late for an appointment; we ask that you understand that your session may be shortened so that we may be on time for other scheduled clients.
Also, If you are more than 15 minutes late without communication, you will be considered a no call no show. Your appointment will be cancelled, and you will be charged the full amount for your missed appointment. We reserve the right to book another client during this time. If the therapist is still available, it is at his or her discretion to treat you at that point.